FAQ - Frequently Asked Questions
What countries do you ship to?
We will ship to anywhere in the USA. All of our pricing includes free shipping to the USA.
We also ship to Canada. Canada generally takes a few more days and costs $25 more.
We can also ship the Europe. Europe is around $50 more, depending on the country. Please let us know and we can give you an accurate price.
If we ship to another country you may need to pay customs fees or duties in addition to the shipping fee.
What makes HockeyTradingPins.com the best place to buy lapel pins?
Here are the top five reasons why you won’t get better quality, better designs or better service anywhere else:
- IT’S EASY: From the moment you contact us, we’ll guide you through the process to get the pin you and your team really want. We keep you fully informed at every stage, and we’re here at the end of a phone or email to answer any questions.
- ORIGINAL ARTWORK: All our designs are created by our talented pin designers from scratch – we never use templates. Our wealth of experience guarantees you a design that looks great, represents your team with pride and keeps everyone happy!
- MASSIVE CHOICE: With a huge choice from traditional soft enamel pins to crystal-clear offset-printed and economical Quick Pins, there’s sure to be a pin that suits your budget and projects the right image. You also have a huge choice of pin enhancements to give your pin the wow factor, including glitter, crystals, danglers, spinners and sliders.
- BEST PRICES: The price we quote is the price you pay, and you won’t be landed with any hidden extras. All of this is included free in your quote: molds, artwork, and set up, individual packs for each pin. and standard shipping. There is nothing to pay on top. Plus with our price promise there are no cheaper pins on the web.
- SECURE DELIVERY: Your pins are insured in transit, and we always use reliable national carriers like FedEx and UPS, for complete peace of mind.
When should I contact you for a price?
The earlier the better as we can give you lots of ideas and help. As soon as you know you need pins, get in touch for ballpark prices – with no obligation. It’s a great help to have some information early on in the season to show your committee and team members.
Another good reason to get in touch sooner rather than later is because it’s more relaxed if you can get the team to decide on a design when have no time pressures.
Even if you’re not exactly sure right now what you want, then still get in touch We can give you some initial thoughts and an idea of pricing – with no obligation. Just call us on 1-888-574-6411 or send us the Quote Form.
How do you make sure we get a design the whole team likes?
It’s really important that everyone on your committee and the team is pleased with the team pins. That’s why it’s good to work with an experienced firm like us that specializes in high quality designs.
Our talented graphic designers have created hundreds of ins, and we know what makes a pin in demand for trading at tournaments. In fact, over the last ten years we’ve produced artwork for over 35,000 pins in the last ten years, so you’re in very good hands.
You’ll find our designers friendly, approachable and happy to talk about your concerns. We listen carefully to what you really want for your pin and the image your team wants to put across. So that you know exactly what your pin will look like, we provide you with an accurate proof, all included in the price.
Usually we’ll send you a few options, and can make changes until we have one that everyone loves.
We’ve run out of time – can you help?
Yes we can. Of course it’s ideal to have a few weeks, and some pins, like Soft Enamel, can’t be rushed. But if you need pins real fast for a big match or tournament, then our Quick Pins can be with you in just 4 working days. If you’re on a tight deadline, we can also arrange for an overnight courier at a small extra charge . Order by 2pm on Monday and they’ll be with you by Friday!
We’re on a tight budget – can you help?
Yes we can. When cost is an issue, we can guide you towards pins that are lower in price but still great quality. For example, stock shapes rather than a custom cut-out, can reduce the cost considerably and still look great.
Being flexible in your timings is also helpful,, and another good way to get a lower price is to choose a slightly smaller sized pin.
If you’re working to a budget, let us know and we’ll do our best to help. Plus you have the reassurance of our low price guarantee, so you can be sure you can’t buy similar pins cheaper anywhere else on the net.
Is shipping free?
Yes. Our quotes include free 3-day shipping, with insurance and tracking to a US address. Your pins will be signed for and transported by well known national companies like FedEx and UPS. For a small extra charge we can also ship by overnight courier and to addresses outside the US.
What’s the best type of hockey pin to go for – there’s so much choice!
There’s no right or wrong answer to this question – but that’s why we’re here at the end of the phone to help. The key factors are your team’s logo design, your budget and your time scales.
However, a good starting point is the type of design you already have for your team logo and colors etc. If it’s complicated with graduated colors and fine detail then Offset Printed is a good choice as it will look exactly like your printed material. However if you like the traditional look and your logo will suit blocks of bright color separated by thin wires, then Soft Enamel is ideal.
Whether you go for enamel or offset, you can add to their appeal with glitter, crystals, spinners, danglers and so on. If you want a knockout pin for your team we can suggest enhancements and show you how they’ll look.
If you need pins quickly, then our Quick Pins are a good solution. They’re just as good quality, but the shapes are simpler, so they’re quicker to produce. Remember, we’re always happy to give friendly helpful advice – just call on 1-888-574-6411.
How many pins will my team need in a season?
Generally we find that 100 pins per player per season is a good quantity to order. It gives each player a chance to trade at most tournaments through the season. You can be sure other teams will want to trade your pins, because of the high quality and unique designs we produce.
What’s your ordering process?
If you’re happy with the quote, we’ll ask you about your Hockey team – things like how old your players are, your State, team colors, team logo, mascot and other factors that might be relevant such as an anniversary. From that information we’ll create one or more high quality, original designs, customized to your team. You’ll receive a proof showing exactly what it will look like, including any extra enhancements we decide on, such as spinners, danglers, or glitter.
You can show it to your team, and choose which one you like best, or tell us if you’d like something altered. When everyone’s happy, we go into production. Depending on the type of pin, it could take our craftsmen between 4 days and 4 weeks to make your pins.
We’ll let you know when your pins are being shipped out, and the cost of standard shipping is included in the price. If you need your pins faster, we can also deliver by overnight courier for a small extra charge, and both services are tracked, insured and delivered by a reputable courier like FedEx or UPS. All your pins are wrapped individually in a clear packet, so you can hand them out and start trading soon as they arrive. At any time while your pins are being produced (or afterwards) you can ring us on 1-888-574-6411 or get in touch by email at help@HockeyTradingPins.com.
What if my team is not happy with the pins?
This happens very rarely, as our proof drawings are a very accurate representation of the finished pin and manufacture to the highest quality. Before we ship your pins, we take out random samples and give them a rigorous inspection by hand. That’s why we have thousands of delighted customers every year. However, if you’re disappointed with any aspect of your pins we would like to know, as we want you to be 100% happy. Just call us on 1-888-574-6411 within 7 days and we’ll do our level best to put things right.
What’s your track record?
We’ve been producing pins since 2003. In that time we we’ve made over 350,000 pins for more than 1,000 US teams. We’re known as one of the leading Hockey pin makers, with a reputation for design quality and great value, and our pins are traded at the country’s top tournaments including regional Pee Wee Tournaments.
No-one else offers the same combination of unique custom designs, great service, low prices and a Total Satisfaction guarantee. We want to keep our great reputation, so you can be sure we’ll do a great job for your team. Get pricing now using the Quote form or call us on 1-888-574-6411.